If every business is meeting these standards how do you stand out in the crowd?
No matter how good your product or core service the following stats show us that customers want that little something extra…
- 50% of UK customers move product providers because of poor customer service
- 53% of customers said they would spend more if the their customer experience was excellent (not OK)
- 70% would immediately abandon a business if they received poor service on the phone
- 91% of customers said they would not do business if their first experience or interaction was poor.
So we can see that quality is not just a standard to be applied to inanimate objects. The quality of your customer services is your biggest marketing opportunity!
That’s why we ensure that your biggest marketing opportunity becomes ours, and we deliver on your behalf. Find out more by calling us on +44 2380 982010.
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Fortalis – we are so much more than just a call centre!